Questions, problems and anything that is not working the way it should
Write to info@revebe.com and we will pick it up. If something is broken and you need an answer quickly, WhatsApp is usually the fastest way to reach a person.
We reply to most messages within one business day. You do not need a support account or a ticket number; a plain email is enough.
Support is much faster when the first message already answers these. None of it is mandatory — send what you have.
.myshopify.com one if you know it.Please do not send passwords, card numbers or API keys. We will never ask for your Shopify password, and we do not need it to help you.
We support installation, setup, day-to-day use and billing questions for the Shopify apps we publish. If an app is not behaving, tell us the store and the app and we will look at it from our side — most problems can be diagnosed without needing access to your account.
If we ever do need to look at something inside your store, we will ask first and explain exactly what we need and why. You can refuse, and we will find another way.
App subscriptions are charged through Shopify and appear on your regular Shopify invoice — we never handle your card details. You can change your plan inside the app at any time, and moving down to a free plan cancels the paid subscription at Shopify.
Uninstalling an app cancels its subscription. If you believe you have been charged in error, email us with the store address and the charge date and we will look into it.
What we collect and why is set out in our Privacy Policy, and the terms of service are in our Terms & Conditions. To have personal data removed, follow the Data Deletion Policy — it explains what we can delete, what we are obliged to keep, and how long it takes.
Revebe Digital (Private) Limited
18, Umar Commercial, Bahria Town, Lahore, Punjab 53720, Pakistan
Website: revebe.com
Email: info@revebe.com