COD returns & RTO

Stop losing money on COD returns

A refused COD parcel costs you shipping both ways, ties up your stock, and too often is never recorded at all. Returns are where online stores in Pakistan quietly lose their margin. Revebe stops risky orders before they ship and records every return the day it comes back.

The problem

Sound familiar?

The same buyers keep refusing

You ship again and again to customers who never accept a COD parcel.

Returns nobody records

Returned parcels pile up in a corner, refunds are late, and the stock never makes it back into the count.

"The box was empty"

A customer claims something was missing, and you have nothing to show what went in the box.

Some cities always come back

You keep using the same courier in cities where most parcels return.

How Revebe fixes it

Prevent the return, then handle it in one scan

Before you ship — know who you are shipping to
Proof of what you packed
When parcels come back
Find where returns come from
How it works

From order to money in the bank

Check the buyer

Each order shows the buyer's delivery success rate; risky and duplicate orders are flagged.

Pack on camera

Scan the tracking number and the packing is recorded in the browser.

Scan the return

Returned parcels are scanned into a batch with a printed receive slip.

Refund & restock

Issue the Shopify refund per parcel; the stock comes back automatically.

FAQ

Questions store owners ask

What is RTO?

RTO means return to origin: a COD parcel the buyer refused, or the courier could not deliver, sent back to you. You pay for shipping both ways, and the stock is tied up until the parcel is received back.

How does Revebe flag risky COD buyers?

Every order shows the buyer's delivery success rate: past delivered orders divided by total orders. Buyers at 30% or lower are flagged before you ship, first-time buyers are labelled, addresses are checked and duplicate orders are detected.

What happens when a returned parcel arrives?

Scan it into a returns batch and print a receive slip. You issue the Shopify refund per parcel, and the stock comes back on its own.

Can I prove a parcel was packed correctly?

Yes. Scanning the tracking number starts a packing video in the browser, and Product video mode has the packer scan every item on camera. All recordings are kept in a video library.

Which cities return the most parcels?

Courier City Performance shows delivery success %, return % and average days per city, with a recommended courier for each city.

See it on your own orders

A free demo, walked through with your orders, your couriers and your stock — not a generic slide deck.